What is a 360 Degree Survey?
A 360 degree survey is a feedback tool in which an employee receives performance evaluations from multiple sources such as peers, managers, and sometimes customers. It provides a comprehensive view of the employee's skills, behaviours, and overall performance. This approach is valuable in HR as it supports more accurate performance management and development. The survey fits into the employee lifecycle primarily during performance reviews, development planning, and leadership growth.
How Does it Work?
Feedback is collected through questionnaires or online platforms. The usual structure of a 360 degree survey would be:
- Introduction detailing the purpose of the 360 degree survey, confidentially note, and rating scale explanation
- Relationship to the person
- Competency ratings (e.g. Communication, Teamwork, Leadership, Reliability, etc.)
- Overall performance
- Additional feedback or comments
Common Uses in the Workplace
Organisations use 360 degree surveys for performance appraisals, leadership development, and team building. They also serve as tools to enhance work culture and support employee development plans. This method integrates well into broader talent management frameworks.